Refund and Retuns Policy

OVERVIEW

A request for a refund on any orders must be requested before 10 days have passed since your order was collected or delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please see our terms and conditions for a complete understanding of all our terms and conditions.

REFUNDS & RETURNS

Given the personal nature of the products all returns MUST BE unused and unopened.

1. The goods must be unused
2. Goods must be in their original condition & packaging.
3. Goods must be received back within 14 days from the day you receive your order.

Please use a courier, as Silk.co.za cannot be held accountable for returned items not being received. All returned items are subject to a 10% restocking fee. Returns are the responsibility and expense of the customer.

Wrap your return in the same packaging where possible in which you received it and enclose the packing slip. Return via courier (to-door, no post office returns will be collected/permitted).

Return address
Silk SA, Websense Offices
Ground Floor Building B
Grayston Ridge Office Park
144 Katherine Street
Sandton, Johannesburg
2193
South Africa

If we suspect that the goods have been used or any of the above conditions are not met, we reserve the right to return the goods without notice (and with re-shipping costs being the responsibility of the buyer). A full refund will be made within 7 days from cancellation of the order, provided the goods are returned to us in their original condition. (excluding delivery).

Refunds are made via the purchase method – or for store credit where applicable.

SHIPPING RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Websense T/A Silk chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:

Websense T/A Silk SA
Ground Floor Building B
Grayston Ridge Office Park
144 Katherine Street
Sandton, Johannesburg
2193
South Afric